Troubleshooting

Version V1.62

Issues can sometimes be caused due to incorrect settings, empty batteries or disconnected/broken cables.

This troubleshooting information provides some useful hints, but it will not explain errors which may be due to external devices and cables.

Important

Cynap systems are continuously tested with various third party devices in our labs. To ensure best possible compatibility, please ensure that your Cynap Core PRO are kept up to date.

All devices, such as network, management, control, source, playback, PCs, notebooks, smartphones, and tablets must be up to date to ensure best possible operation. This includes the hardware of the device itself and the device operating system version together with all updates and patches, as well as the loaded BIOS and firmware.

AirPlay PIN required

AirPlay choppy video when mirroring

Artifacts, distortion, and interference in the received stream

Audio is not available on certain outputs

Audio output incomplete or outputs echo

Built-In browser and BYOD (AirPlay, Chromecast and Miracast) not working

Cynap Core PRO cannot be accessed over the network (Standby)

Cynap Core PRO cannot be accessed over the network (fully powered up)

Cynap Core PRO cannot be accessed with Microsoft Internet Explorer

Cynap Core PRO cannot be discovered by AirPlay and vSolution App

Cynap Core PRO is not getting network access in IEEE 802.1X-networks

Cynap Core PRO wakes up by itself immediately after powering down

Chromecast

Firewall blocks services (Airplay, web browser, Miracast, Screensaver, etc.)

Fully Qualified Domain Name (FQDN) not accessible

Limited access of Control Center, buttons are greyed out

Miracast issues with Microsoft Windows devices

Miracast MS-MICE not working

Miracast not working, connection cannot be established

Miracast PIN required

Miracast Touchback, pointer is in the wrong position

Mirroring unclassified problems (AirPlay, Chromecast, Miracast, vSolution Cast)

Network connection cannot be established / not stable

Network drives cannot be mounted

Network services not available

Microsoft 365 not working (Excel, OneNote, Outlook, Planner, PowerPoint, Teams, and Whiteboard)

Personal device cannot access integrated access point

Remote control is not working (optional) properly

Standby function is blocked

Control Center, certain buttons are not available

Top status bar is not available

Top status bar with message / IP "0.0.0.0" (not connected)

USB devices are not working / not working properly

USB storage is not recognized

User settings cannot be saved onto a USB drive

Remote browser access is very slow (Viewer and Control mode)

vSolution Cast PIN required

vSolution Matrix not working properly

Using a web server to access Cynap Core PRO is not working properly. Browser shows only a black screen

WebRTC

Wireless connection not stable, temporarily unavailable or insufficient throughput

WLAN Infrastructure, Cynap Core PRO cannot connect to the given SSID of the external access point

Zoom, camera listing and camera change in multi-camera setup

Zoom, cannot log in