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WolfVision is not only "quality leader" among Visualizer manufacturers. WolfVision also has the fastest and best service department. WolfVision Visualizers are very solid and reliable and most units never need any service. So most of our customers never get in contact with our service technicians. But those who do will be very pleased to find out how fast and uncomplicated WolfVision handles service issues.

First of all (since 2005) WolfVision offers 3 years warranty on all Visualizers. So in most cases service is free for our customers.

For special failures the warranty period is extended even more. For example there is a recent case of a possible "CCD aging" failure, which is affecting some units sold in 2003 and 2004. For this special failure the warranty period has been prolonged until 2010.

WolfVision has been praised very often for very fast and uncomplicated repairs.

Units are normally repaired on the same day they arrived. Some type of repairs require 2 or 3 additional days for endurance testing, but most of them are sent back to the customer within 48 hours. This is A LOT faster than the industry standard.

If you call WolfVision you can speak to a technician immediately. You don't have to work yourself through an automatic telefone system, fill out long registration forms or go through any other kind of annoying and time consuming procedere.

WolfVision guarantees spare parts availability for at least 7 years (for most parts it is more than 10 years in reality). Our service departments are equipped with the most modern test- and measuring instruments and our service technicians are regularly trained.

Here are the telephone numbers and e-mail addresses of our international service departments:

WolfVision Office:	Sales area:	Phone:	E-Mail:
WolfVision Austria (main office)	worldwide	++43-(0)5523-52250-0
WolfVision USA, Atlanta	USA and Mexico	(770) 931-6802 and 1-877-873WOLF
WolfVision Japan, Tokyo	Japan and Australia	++81 (0)3 3360 3231
WolfVision Singapore	Asia (except Japan, GUS and Arab countries)	++65-6366-9288
WolfVision Canada, Ottawa	Canada	613-741-9898 and 877-513-2002

Please make sure that you know the serial number of your unit before you call. The serial number is important to check the hardware and software components in our database and to see if the unit is still under warranty.

Our Service Staff / Contact Persons:

Harald Steger Director of Technical Support WolfVision Austria	Armin Rusch Support / Service Technician WolfVision Austria	Sven Hess Service Technician WolfVision Austria	Kurt Summer Service Technician WolfVision Austria
David Rice Support / Service Technician WolfVision USA	Hiroshi Kumagai Support / Service Technician WolfVision Japan	Ben Kislich-Lemyre Sales & Technical Support Manager WolfVision Canada	Martin Low Sales & Technical Support Manager WolfVision Singapore

...	Service Training WolfVision distributors and dealers can also help you with service issues. WolfVision regularly holds service trainings for dealers and distributors. Here is a picture from the last service training in Singapore.