Technical Support

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WolfVision Service: 5 Years Warranty
 

WolfVision is not only "quality leader" among Visualizer manufacturers. WolfVision also has the fastest and best service department.

 

WolfVision Visualizers are very solid and reliable and most units never need any service. So most of our customers never get in contact with our service technicians. But those who do will be very pleased to find out how fast and uncomplicated WolfVision handles service issues.

 

Since July 2010 WolfVision offers 5 years warranty  on all Visualizers. So in most cases service is free for our customers.

 

WolfVision has been praised very often for very fast and uncomplicated repairs.

Units are normally repaired on the same day they arrived. Some type of repairs require 2 or 3 additional days for endurance testing, but most of them are sent back to the customer within 48 hours. This is a lot faster than the industry standard.

 

If you call WolfVision you can speak to a technician immediately. You don't have to work yourself through an automatic telephone system, fill out long registration forms or go through any other kind of annoying and time consuming procedure.

 

WolfVision guarantees spare parts availability for at least 7 years (for most parts it is more than 10 years in reality). Our service departments are equipped with the most modern test- and measuring instruments and our service technicians are regularly trained.

 

 

Warranty Conditions

 

 

Here are the telephone numbers and e-mail addresses of our international service

departments:

 

 

WolfVision Office:  Sales area: Phone / E-Mail:
WolfVision Austria (main office)
Worldwide
++43-(0)5523-52250-0
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WolfVision USA, Atlanta
USA and Mexico
(770) 931-6802 and 1-877-873WOLF
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WolfVision Japan, Tokyo
Japan
++81 (0)3 3360 3231
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WolfVision Singapore
Asia (except Japan, GUS and Arab countries)
++65-6366-9288 
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WolfVision Canada, Ottawa
Canada
613-741-9898 and 877-513-2002
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Please make sure that you know the serial number of your unit before you call. The serial number is important to check the hardware and software components in our database and to see if the unit is still under warranty.

 

Our Service Staff / Contact Persons:

 

 

 

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Harald Steger
Director of Technical
Support
WolfVision Austria

 

Armin Rusch

Support &
Service Technician
WolfVision Austria
Sven Hess
Service Technician
WolfVision Austria
 

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service_dr_k

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Renaldo Blum

Support &

Service Technician

 WolfVision Austria


David Rice
Support &

Service Technician
WolfVision USA


Robert Whittier
Technical Support
WolfVision USA

 

 

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Ben Kislich-Lemyre
Sales & Technical Support Manager
WolfVision Canada

Martin Low
Sales & Technical Support Manager
WolfVision Singapore


Hiroshi Kumagai
Support / Service Technician

WolfVision Japan

 

 

 



Ongoing Training and Support

WolfVision regularely holds service trainings for our dealers and distributors to maintain a first-class support for our clients.

Above is a picture of our last service training in Singapore!

 

 
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